Frequently Asked Questions
Everything you need to know about your Momcozy experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for intimate apparel and pumps?
Due to hygiene reasons, wearable breast pumps and intimate apparel must be returned in their original, unopened, and sealed packaging within 30 days of delivery.
How do I determine the correct bra size for nursing and pumping?
We provide a comprehensive size guide on each product page. We recommend measuring your bust and underbust while wearing a non-padded bra for the most accurate fit.
Are Momcozy products covered by a warranty?
Yes, our electric breast pumps come with a 1-year limited warranty covering manufacturing defects. Please keep your proof of purchase to initiate a claim.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing your order by contacting our customer support team.